Responsible Gaming at e7e

Responsible gaming means approaching online gambling as a leisure activity — one you enjoy within personal and financial boundaries you set for yourself. At e7e, we believe every player across Bangladesh, whether in Dhaka, Chittagong, Sylhet, or Khulna, deserves to game in a safe, transparent, and supportive environment.

Gambling should never be used to recover financial losses, escape personal problems, or generate a regular income. The house edge means that over time the odds always favour the platform. e7e is committed to helping you keep your gaming fun, balanced, and firmly within your means — and to providing practical tools when you feel you need to pull back.

e7e operates a strict minimum age policy. All players must be at least 21 years old to register an account, make a deposit, or play any game on the platform. This is not simply a platform rule — it is a fundamental commitment to ensuring that gambling remains an adult activity and that young people in Bangladesh are protected from exposure to gambling products.

During the KYC (Know Your Customer) verification process, e7e requires players to submit a valid government-issued ID. Any account found to be operated by a person under the age of 21 will be immediately closed, all pending transactions will be reversed, and the matter may be referred to relevant authorities. If you are a parent or guardian and suspect a minor is using e7e, please contact our support team immediately.

Deposit limits are one of the most effective tools for keeping your gambling within budget. When you set a deposit limit on your e7e account, you are placing a hard ceiling on the funds you can add to your account over a given time window. This means even if you feel tempted to chase a loss, the system will not allow you to deposit more than your pre-agreed limit.

• Daily deposit limit — the maximum total amount you can deposit within any 24-hour period. Ideal for players who want to maintain tight daily control over their spend.
• Weekly deposit limit — the maximum total amount you can deposit within any 7-day rolling period. This gives a broader view of your weekly gaming budget and is suitable for players who game on several days per week.
• Monthly deposit limit — the maximum total amount you can deposit within a calendar month. Recommended for players who prefer to budget monthly and align their gaming spend with their overall monthly finances.

Deposit limit reductions take effect immediately upon request. Increases to a deposit limit are subject to a mandatory 7-day cooling period before they take effect — this pause is intentional and is designed to prevent impulsive limit increases during or immediately after a loss.

Sometimes you simply need a break — not a permanent exit, just a pause. e7e's cooling-off and time-out feature allows you to temporarily suspend access to your account for a defined period: 24 hours, 48 hours, or 7 days. During a cooling-off period, you cannot log in, make deposits, or place bets. Any active bonus or promotional offer is paused and will resume after the cooling-off period ends, provided it has not expired.

To activate a cooling-off period, contact the e7e support team via the email address shown on this site. Your request will be processed immediately. We will not attempt to persuade you to stay active, offer you a bonus to delay the time-out, or make the process difficult. Your wellbeing comes first.

If you feel that your gambling has become or is becoming a problem, self-exclusion is the strongest tool available to you on e7e. Self-exclusion means voluntarily closing your access to the platform for an extended period — a minimum of 30 days, up to six months, one year, or permanently. During self-exclusion, your account is locked, all marketing communications are stopped, and you will not be sent any promotional emails or bonus offers.

To request self-exclusion, contact our support team. Self-exclusion requests are processed immediately and cannot be reversed during the chosen exclusion period. Any account balance at the time of self-exclusion will be returned to your registered payment method upon request. After a self-exclusion period has ended, a mandatory 7-day waiting period applies before your account can be reactivated — this is to prevent impulsive returns immediately after the exclusion period expires.

e7e takes its responsibility to protect vulnerable players seriously. Our team is trained to identify patterns of play that may indicate a player is experiencing difficulties — such as significantly increased deposit frequency, rapid session escalation, or unusual patterns of loss chasing. Where our team identifies such patterns, we may proactively reach out to offer support tools, apply precautionary limits, or in serious cases, initiate a temporary account suspension.

We also encourage family members and friends who are concerned about a loved one's gambling behaviour to contact our support team. While we are bound by confidentiality rules and cannot discuss another person's account details, we can take steps to flag the account for additional monitoring, apply precautionary limits, or send responsible gaming resources to the registered contact for that account.

Parental Controls — Keeping Minors Safe

• Keep your e7e login credentials private. Do not share your username, password, or registered mobile number with any family member under the age of 21.
• Enable screen lock or biometric authentication on the device you use to access e7e, so that younger household members cannot access the platform through your saved session.
• Log out of your e7e account whenever you finish a session, especially on shared or family devices.
• If you discover that a minor has accessed e7e through your account, contact our support team immediately. We will investigate and take appropriate action, including closing the affected session and reviewing any transactions made during the period of underage access.

e7e was built with Bangladesh's players in mind. We understand the financial realities that many of our users face — whether in Dhaka, Rajshahi, Barisal, Rangpur, Mymensingh, or Cox's Bazar — and we take seriously our responsibility not to contribute to financial hardship. Our responsible gaming framework is not a box-ticking exercise; it is a genuine commitment to ensuring that every player who chooses e7e as their entertainment platform can do so safely and sustainably.

e7e's support team is available 24/7 and is equipped to assist with responsible gaming requests in a sensitive, non-judgmental way. Whether you want to set a deposit limit, take a break, or talk through a concern about your gaming habits, our team is here for you. No request is too small, and seeking help is a sign of strength, not weakness.

If you feel that gambling has become a problem in your life — affecting your finances, your relationships, or your mental wellbeing — please reach out. Asking for help is the right decision and e7e's support team will treat your enquiry with complete confidentiality and respect.

To contact the e7e support team, use the email address displayed as plain text in the footer of this site. Please include your registered mobile number and a brief description of your concern. Our team will respond promptly, typically within a few hours, and will work with you to identify the most appropriate responsible gaming tool for your situation.