e7e Privacy Policy

e7e ("the Platform", "we", "us", "our") is committed to protecting the privacy and personal data of every player who uses our online gaming platform. This Privacy Policy explains in plain terms what personal information we collect when you register an account, make a deposit, play a game, or contact our support team — and how that information is used, stored, and, where necessary, shared.

This Privacy Policy applies to all users of e7e, including players based in Dhaka, Chittagong, Sylhet, Rajshahi, Khulna, Barisal, Rangpur, Mymensingh, Cox's Bazar, and all other locations in Bangladesh. By registering an account or continuing to use e7e, you confirm that you have read this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with this Privacy Policy, you must not access or use e7e.

Personal Information You Provide Directly

When you register and use your e7e account, you voluntarily provide us with certain personal information, including:

• Your full name and date of birth, which we collect to verify your identity and confirm that you meet the minimum age requirement of 21 years.
• Your registered Bangladeshi mobile number, used as your primary account identifier and as a contact channel for support, verification codes, and important account notifications.
• Financial information, including your bKash, Nagad, Rocket, or Upay mobile wallet numbers, or bank account details provided in connection with deposits and withdrawals. e7e does not store full card numbers; payment processing is handled by secure third-party gateways.
• Identity verification documents submitted during KYC review, such as a government-issued National ID card or passport. These documents are stored securely and used solely for the purpose of identity verification and compliance with anti-money laundering obligations.

Information Collected Automatically

When you access e7e through your mobile browser, we automatically collect certain technical and usage data, including:

• Your IP address and approximate geographic location (city or district level). We use this information to detect unusual access patterns, prevent fraudulent login attempts, and understand where our players are located across Bangladesh.
• Device and browser information, including your device type, operating system version, browser type and version, and screen resolution. This helps us ensure e7e renders correctly across the variety of Android and iOS devices used by Bangladeshi players.
• Session data and gameplay logs, including the games you play, the duration of your gaming sessions, bet amounts, game outcomes, and bonus activity. This data is used for account management, responsible gaming monitoring, and statistical analysis to improve the platform.
• Transaction records, including deposit timestamps, amounts, payment methods used, withdrawal requests, and processing status. These records are maintained for financial reconciliation, fraud prevention, and KYC compliance purposes.

Information from Support Interactions

When you contact e7e support via email, we retain a record of your correspondence, including the content of your messages and any attachments you send. This information is used to resolve your query, track complaint history, and improve our customer service processes. Support interaction records are retained for a minimum of two years following account closure.

e7e processes your personal data only for legitimate and clearly defined purposes. We use the information described in Section 2 for the following specific purposes:

• Account creation and management — to register your account, verify your identity, maintain your account profile, process your deposits and withdrawals, and provide you with access to all e7e platform features.
• Regulatory compliance — to carry out KYC verification, conduct anti-money laundering (AML) checks, maintain required financial records, and respond to lawful requests from relevant authorities.
• Security and fraud prevention — to monitor account activity for signs of fraudulent or prohibited behaviour, detect multiple-account abuse, investigate suspicious transactions, and protect the integrity of the e7e platform for all users.
• Responsible gaming — to monitor gameplay patterns for signs consistent with problem gambling, enforce deposit limits and self-exclusion requests, and reach out to players who appear to be exhibiting high-risk gambling behaviour.
• Platform improvement — to analyse aggregated, anonymised usage data to understand how players interact with e7e, identify performance issues, improve game loading times, and develop new features that better serve Bangladeshi players.
• Marketing and promotions — to inform you of bonuses, seasonal promotions (such as Eid or Pohela Boishakh specials), and platform updates that are relevant to your account, where you have not opted out of receiving such communications.

e7e does not sell, rent, or otherwise trade your personal data to unaffiliated third parties for their own commercial purposes. We may, however, share your information with the following categories of recipient where it is necessary to provide our services or comply with legal obligations:

• Payment processors and mobile wallet operators (bKash, Nagad, Rocket, Upay, and our banking partners) — strictly to the extent necessary to process your deposit and withdrawal transactions. These providers operate under their own privacy policies and are bound by financial data protection obligations.
• Game content providers including Pragmatic Play, Evolution Gaming, Spribe, NetEnt, Microgaming, and Ezugi — who may receive anonymised session data for the purpose of game performance analysis, RNG certification, and RTP reporting. These providers do not receive your name, mobile number, or financial details.
• KYC and identity verification service providers — who process identity documents on our behalf to confirm that players are who they say they are and meet e7e's age and eligibility requirements. These providers are contractually bound to use your data solely for verification purposes and to delete documents promptly once verification is complete.
• Regulatory and law enforcement authorities — where e7e is legally obliged to disclose information, for example in response to a court order, a law enforcement investigation, or a mandatory report to a financial intelligence unit. e7e will only disclose the minimum information required to satisfy a lawful request and will, where legally permissible, notify the affected player.

We do not share your personal data with advertising networks, data brokers, social media platforms, or any entity whose primary purpose is the commercial exploitation of personal data. Where data is shared with the categories of recipient described above, appropriate contractual protections are in place.

e7e uses cookies and similar session-tracking technologies to ensure the platform functions correctly and to improve your experience. The following types of cookies are used:

• Strictly necessary cookies — these are essential for the platform to operate. They maintain your login session, remember your language preference, and keep your gaming session active. Without these cookies, e7e cannot function. You cannot opt out of strictly necessary cookies while using the platform.
• Analytical cookies — these collect anonymised data about how players navigate and use e7e. The data is used in aggregate form only and cannot be used to identify you individually. Analytical cookies help us understand which game categories are most popular, where players encounter difficulties, and how page load times vary across different connection types common in Bangladesh.
• Functional cookies — these remember your preferences such as your preferred payment method, account display settings, and any responsible gaming limits you have set. Functional cookies make your e7e experience more personalised and reduce the need to re-enter settings each time you log in.

You may adjust your browser's cookie settings at any time to block or delete cookies. Please note that blocking strictly necessary cookies will prevent e7e from functioning correctly and may result in you being unable to log in or maintain an active gaming session. Blocking analytical or functional cookies will not prevent you from using e7e but may reduce the quality of your experience.

e7e retains your personal data only for as long as it is necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following retention periods apply: account registration data and KYC documents are retained for a minimum of five years following account closure to satisfy anti-money laundering record-keeping requirements; transaction records are retained for a minimum of five years; gameplay and session logs are retained for two years from the date of the relevant session; support correspondence is retained for two years following the resolution of the relevant query or account closure, whichever is later.

When personal data is no longer required for the purposes described above and no legal retention obligation applies, e7e will securely delete or irreversibly anonymise it. You may request early deletion of your personal data by contacting our support team, subject to our legal obligations to retain certain records. We will respond to deletion requests within a reasonable timeframe and confirm when deletion or anonymisation has been completed.

e7e takes the security of your personal and financial data seriously. We employ a range of technical and organisational security measures designed to protect your information against unauthorised access, accidental loss, alteration, disclosure, or destruction. These measures include SSL (Secure Sockets Layer) encryption across all pages and account interactions; secure, access-controlled server infrastructure; regular security audits and vulnerability assessments; strict internal access controls ensuring that only authorised e7e personnel can access player data, and only to the extent necessary for their role; and multi-factor authentication requirements for administrative access to our systems.

Despite these measures, no internet-based platform can guarantee absolute security against all possible threats. You acknowledge that you use e7e at your own risk in this regard and that e7e cannot be held liable for security breaches that result from factors outside our reasonable control, such as malware on your own device, compromise of your mobile number by your network operator, or brute-force attacks on a weak password you have chosen. You are responsible for keeping your login credentials secure and for using a strong, unique password for your e7e account.

As a player on e7e, you have the following rights in relation to your personal data. To exercise any of these rights, please contact our support team via the email address displayed on this site:

• Right of access — you may request a copy of the personal data that e7e holds about you. We will respond to access requests within a reasonable timeframe. There is no charge for a first access request within any twelve-month period.
• Right to rectification — if any personal data that e7e holds about you is inaccurate or incomplete, you may request that we correct or update it. Account information such as your registered name and date of birth can only be corrected upon submission of appropriate supporting documentation.
• Right to erasure — upon closure of your e7e account, you may request that we delete your personal data. We will action deletion requests to the extent that we are not legally required to retain the relevant information. Data subject to mandatory retention periods (such as KYC and transaction records) will be retained for the applicable period before deletion.
• Right to restriction — you may request that e7e restricts its processing of your personal data in certain circumstances, for example where you contest the accuracy of data we hold or where you object to us processing data for marketing purposes.
• Right to object to marketing — you may opt out of receiving marketing communications from e7e at any time by contacting our support team. Opting out of marketing will not affect our ability to send you essential transactional or account security communications.

We will acknowledge all rights requests within a reasonable period and aim to resolve them fully within thirty days. Where a request cannot be fulfilled in full due to legal obligations, we will explain the specific reason for any limitation and advise on any further steps available to you.

e7e is strictly intended for adults aged 21 and above. We do not knowingly collect personal data from individuals under the age of 21. If we become aware that personal data has been submitted by or on behalf of a person under 21, we will immediately close the associated account, reverse any transactions where possible, and delete the personal data without delay. If you are a parent or guardian and believe that a minor in your care has registered on e7e, please contact our support team immediately via the email address shown on this site.

e7e may reference or integrate services provided by third-party game studios and payment partners. These third-party services operate under their own privacy policies, and e7e is not responsible for the privacy practices of any third party. Game providers such as Pragmatic Play, Evolution Gaming, Spribe, and others may collect technical session data directly as part of their game delivery infrastructure. We recommend that you review the privacy policies of any third-party service you interact with. e7e does not include hyperlinks to unaffiliated external websites and does not endorse or take responsibility for the content or privacy practices of any third party.

e7e reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or platform functionality. When we make material changes to this Privacy Policy, we will update the "Last updated" date shown at the top of this page. Where a change significantly affects your rights or the way we use your personal data, we will endeavour to notify registered players via their registered mobile number or by displaying a prominent notice on the e7e platform.

Your continued use of e7e following the publication of an updated Privacy Policy constitutes your acceptance of the revised Policy. If you do not agree with the changes, you should stop using e7e and may request account closure by contacting our support team. We encourage you to review this Privacy Policy periodically so that you remain informed about how e7e protects your personal data.

If you have any questions, concerns, or requests relating to this Privacy Policy or the way e7e handles your personal data, please contact our support team. We are available 24/7 and are familiar with the needs of players across Bangladesh.

Email support (plain text — not a link): [email protected]. Please include your registered mobile number and a brief description of your privacy-related query in any correspondence. We aim to acknowledge all privacy-related enquiries within 24 hours and to resolve them fully within 30 days.